Frequently Asked Questions
What areas do you serve?
We proudly serve Johnson County, Hill County, and surrounding communities in North Central Texas. Our primary service areas include Cleburne, Blum, Burleson, Joshua, Alvarado, Grandview, Rio Vista, Keene, Godley, Venus, Hillsboro, Itasca, Whitney, Glen Rose, and Granbury.
With our business based in Cleburne and family living in the Blum area, we're personally invested in these communities. We provide the same quality service whether you're in town or on a rural property.
Do you offer emergency service?
Yes, we provide emergency HVAC service day or night, including weekends and holidays. When your heating or cooling system fails during extreme weather, you need help fast—and we respond accordingly.
Our technicians arrive with fully stocked trucks to handle most repairs on the first visit. We understand that HVAC emergencies affect your family's safety and comfort, so we prioritize urgent calls whenever they occur.
What is your estimate policy?
We provide no-obligation estimates for new system installations, complete replacements, and major equipment upgrades. Our technician visits your home to assess your specific needs before recommending solutions.
For repair calls, we charge a diagnostic fee to evaluate the problem. If you proceed with our recommended repair, the diagnostic fee is applied toward the total cost of the work.
What brands do you service and install?
We repair and maintain all major HVAC brands regardless of where you purchased the equipment. Our technicians have experience with a wide variety of manufacturers and system types.
For new installations, we recommend equipment based on your home's needs, budget, and efficiency goals—not brand loyalty. We'll explain the options and help you choose what makes the most sense for your situation.
How long does a typical repair take?
Most common repairs are completed in one to two hours once our technician diagnoses the problem. We stock frequently needed parts on our service trucks to minimize delays and return visits.
More complex repairs requiring special-order parts may take longer. In those cases, we'll explain the timeline upfront and work to get your system running as quickly as possible.
How often should I have my HVAC system serviced?
We recommend professional maintenance twice per year—once in spring before cooling season and once in fall before heating season. These tune-ups catch developing problems before they cause breakdowns during extreme weather.
Regular maintenance also keeps your system running efficiently, which lowers energy bills and extends equipment life. Many manufacturer warranties require proof of annual maintenance to remain valid.
How do I know if I should repair or replace my system?
Generally, we recommend replacement when repair costs exceed 50% of the equipment's value, when the system is over 15 years old, or when you're facing frequent breakdowns. We'll give you an honest assessment rather than pushing unnecessary equipment.
We present your options clearly—including repair costs versus replacement investment—so you can make an informed decision. Sometimes a repair makes sense; other times, a new system is the better long-term value.
What should I expect during a service call?
Our technician arrives in a marked vehicle, introduces themselves, and discusses the issue you're experiencing. They'll diagnose the problem, explain what's happening in plain language, and provide repair options with upfront pricing before any work begins.
We respect your home—technicians wear shoe covers, protect work areas, and clean up when finished. You'll receive a clear explanation of what was done and any recommendations for future maintenance.
Are you licensed and insured?
Yes, we are fully licensed under Texas Air Conditioning and Refrigeration Contractors License B021982E. We also carry comprehensive insurance coverage to protect both our team and your property.
Our technicians maintain current certifications and receive ongoing training to stay current with industry best practices and new equipment technologies. You can trust that qualified professionals are working on your system.
What are signs my air conditioner needs repair?
Common warning signs include weak airflow, warm air from vents, unusual noises, frequent cycling, water leaks around the unit, and unexplained increases in energy bills. Strange odors when the system runs can also indicate problems.
If you notice any of these issues, scheduling service promptly often prevents more expensive repairs later. Small problems left unaddressed tend to cause additional damage over time.
What are signs my furnace needs repair?
Watch for weak or inconsistent heating, strange noises like banging or squealing, frequent cycling on and off, yellow pilot light instead of blue, and increased heating bills. Any smell of gas near your furnace requires immediate attention.
Furnace problems can pose safety risks, so don't ignore warning signs. If your carbon monoxide detector sounds or you smell gas, leave your home and call for emergency service immediately.
Do you offer maintenance plans?
Yes, we offer maintenance agreement options that include scheduled tune-ups, priority service, and discounts on repairs. These plans take the guesswork out of HVAC care—we contact you when it's time for service.
Maintenance plan members also receive priority scheduling if emergencies occur. It's an affordable way to protect your equipment investment and avoid unexpected breakdowns during extreme weather.
How long does a new system installation take?
Most residential installations are completed in one day. A straightforward replacement of existing equipment typically takes four to eight hours, depending on system complexity and any modifications needed.
Installations requiring significant ductwork changes or new construction may take longer. We'll provide a timeline estimate during your consultation so you know what to expect and can plan accordingly.
What makes you different from other HVAC companies?
We're a true family-owned business—not a franchise or corporate chain. The Martindale family is directly involved in daily operations, which means personal accountability and genuine investment in customer satisfaction.
We also built on the foundation of Griffin Heating & AC, which has served this community since 2007. You get nearly two decades of local expertise combined with fresh energy and a commitment to long-term relationships over quick transactions.
Do you work on commercial properties?
Yes, we provide HVAC services for small businesses, offices, retail locations, churches, and light commercial properties. We understand that business HVAC problems affect your operations and bottom line.
We offer flexible scheduling to minimize disruption during business hours and commercial maintenance contracts for ongoing care. Our team has experience with rooftop units, multi-zone systems, and other commercial equipment.
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